Questions to ask References
Here is a list of questions you might want to consider asking a prospective Contractor's past clients. Ask them all or select the ones you feel are most important to you.
1. What was the nature of the project the Contractor did for them?
2. When was it done?
3. Was it their first construction project?
4. If not, how did this project compare to others they were involved with?
5. Do they have any relationship to the Contractor other than as Owner/Contractor?
6. Was the project completed on-time?
7. Was the project completed on-budget?
8. Did the field crew and any subcontractors keep the work area and your home as neat and clean as you thought they should have?
9. How would they rate their satisfaction with the Contractor? Their staff? Their subcontractors? The way they resolved problems?
10. How satisfied were they with the results?
11. How satisfied were they with the experience?
12. Was the final cost as promised? Were there any additional costs after the final contract price was established? Were they approved in advance or surprises? Did the Owner feel they were fair?
13. Were there any surprises during the project? If so, what were they and how were they handled?
14. Was the craftsmanship as good as they represented it would be?
15. Was it easy to work with the crew, management, and accounting?
16. Was communicating with the field and office staff easy or difficult? If so, in what ways?
17. Were they kept informed about the schedule and what was going to happen when?
18. Would they use the Contractor again?
19. Would they recommend the Contractor to their best friends?